Terms and conditions
Booking
Tours can only be booked via the booking system on our website. In exceptional cases, bookings can also be made via phone call or email.
Rebel Tours Knöbl OG reserves the unrestricted right to refuse a booking at our discretion for any reason and at any time.
Terms of payment
Unless otherwise agreed, the event must be paid for in advance by credit card or Paypal. In exceptional cases, payment can be made on site in cash or via online banking.
Cancellation conditions
Tours are conducted with a minimum number of four registered participants. If this minimum requirement is not met, the tour can be canceled by the organizer. The participants will of course be informed and any payments already made will be refunded. Open tours can be canceled free of charge by the customer with 48 hours' notice. Cancellations at shorter notice must be paid in full. In the case of a private tour, the booking can be canceled free of charge up to five days in advance.
We ask guests to stay with the group throughout the tour and to follow the instructions of the tour guide. If the guest leaves the group or interrupts the tour, there is no entitlement to a refund.
Rebel Tours Knöbl OG reserves the right to exclude one or more guests from a tour in case they obstruct the conduct of the tour, endanger the safety of the group or behave inappropriately. In this case, the guest is not entitled to a refund.
Complaints and comments must be submitted and dealt with during or immediately after the tour in the presence of the tour guide. Complaints submitted later will not be accepted and will not be eligible for a refund.
Change/adjustment of tours
Rebel Tours Knöbl OG reserves the right, if necessary, to change or modify tours without prior notice, including changes or modifications to venues and routes. In the event of a change, we will endeavour to provide comparable venues and levels of quality, but accept no liability for any changes.
Liability
Participation in guided tours is at your own risk without exception. The liability of the tour guide in the exercise of his/her professional activity is limited to damages that he/she has caused to others in an unlawful and culpable manner. The tour guide is not liable for damages caused to the guest by his/her own careless or careless behavior or by accident. Furthermore, Rebel Tours Knöbl OG assumes no liability for personal belongings and valuables of the guests.
Our food tours include food and alcohol consumption. In this respect, all guests are responsible for their own well-being and safety. Rebel Tours Knöbl OG assumes no liability for consequential damages resulting from excessive alcohol consumption.
Film and sound recordings
For copyright reasons, film and sound recordings must be agreed with the tour guide before the event.
Prevention
In the event of a hindrance, the tour guide undertakes to provide a professionally equivalent replacement. Guests must be informed of this circumstance as soon as possible.
Rules in case of late arrival of guests
For open tours, the tour guide undertakes to wait for delayed guests up to five minutes after the agreed start of the tour before starting the tour with guests who are already present. For private tours, the waiting time is 15 minutes if guests are late. After this time, the entitlement to the booked tour lapses and the agreed amount must be paid in full. We ask our guests to contact us in the event of unforeseen complications in order to find a solution together.
Vouchers
Vouchers are valid for two years from the date of issue.
In case of ambiguity
In the event of any ambiguity, the contract will be interpreted in accordance with the professional guidelines for commercially authorised tourist guides, published by the Professional Association of Leisure Companies, Austrian Chamber of Commerce (WKO).
DATA Privacy
The protection of our guests' personal data is of particular concern to us. We therefore process the data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing on our website.
Contact with us
If contact is made with us using the form on the website or by e-mail, the data provided will be stored by us for six months for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without the customer's consent.
Data storage
We would like to point out that for the purpose of simplifying the purchase process and for subsequent contract processing, the booking system operator stores the IP data of the connection owner as part of cookies, as well as the name, address and credit card number [...] of the buyer. The data provided by the customer is required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with the customer. Data will not be transferred to third parties, with the exception of the transfer of credit card data to the processing bank/payment service provider for the purpose of debiting the purchase price, as well as to our tax advisor to fulfill our tax obligations.
After cancellation of the purchase process, the data stored by us will be deleted. In the event of the conclusion of a contract, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). The data name, address, purchased product and date of purchase will also be stored until the expiry of the product liability (10 years). The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or lit b (necessary for the fulfilment of the contract) of the DSGVO.
Cookies
Our website uses so-called cookies. These are small text files that are stored on the customer's end device with the help of the browser. They do not cause any damage.
We use cookies to make our offer user-friendly. Some cookies remain stored on the customer's end device until they are deleted. They enable us to recognise the browser on the next visit.
If this is not desired, the browser can be set up so that it informs about the setting of cookies and the customer only allows this in individual cases.
If you deactivate cookies, the functionality of our website may be limited.
Web analysis
Our website uses functions of the web analysis service Google Analytics. Cookies are used for this purpose, which enable your use of the website to be analyzed. The information generated in this way is transferred to the provider's server and stored there. This can be prevented by setting up the browser so that no cookies are stored. We have concluded a corresponding contract with the provider for order data processing.
Data processing is carried out on the basis of the statutory provisions of Section 96 (3) TKG and Article 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR.
Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. As the privacy of our users is important to us, the user data is pseudonymized.
Newsletter
It is possible to subscribe to our newsletter via our website. To do this, we require an e-mail address and a declaration that the customer agrees to receive the newsletter. As soon as the registration for the newsletter has been completed, we will send an e-mail with a link to confirm the registration. Subscription to the newsletter can be canceled at any time. Please send your cancellation to the following e-mail address: hello@rebeltoursvienna.com. We will then immediately delete the data stored in connection with the newsletter mailing. This withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
Rights of the customer
In principle, the customer has the right to information, correction, deletion, restriction, data portability, revocation and objection with regard to the data stored by us. If there is any doubt about the lawful processing of the data, or if the customer believes their data protection claims have been violated in any way, they can contact us at hello@rebeltoursvienna.com.
We can be reached at the following contact details:
Rebel Tours Knöbl OG
Mariahilfer Straße 45/1/123, 1060 Vienna, Austria
hello@rebeltoursvienna.com
Tel: +43 664 2212815
DISCLAIMER
Despite careful control of the contents, we do not assume any liability for the contents of external links. Similarly, Rebel Tours Knöbl OG accepts no responsibility for the content of websites of our partners to which links are provided. The operators of the linked sites are solely responsible for their content.
Rebel Tours Knöbl OG does not assume any guarantee or liability for the correctness, topicality and completeness of the information provided. All information is without guarantee. This also applies to all links mentioned on our website that lead to other content.
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